Artificial intelligence (AI) agents are intelligent systems that can reason and act on behalf of customers and employees. But to realize their full potential, we need to test and configure agents without disrupting live production environments. That’s where you as an admin come in.
Building an effective AI agent isn’t just about deploying advanced models—it’s about ensuring these agents work reliably and consistently in real-world scenarios. Your goal is to get fast user feedback and use those signals to improve the accuracy and performance of AI agents in a production environment.
Admins play a crucial role in a strong testing and evaluation (Evals) framework, and you can follow a step-by-step process to test Agentforce AI Agents using the Agentforce Testing Center. Let’s dive in!
What does it mean to test AI agents in Salesforce?
Autonomous AI agents are powerful but often encounter common pitfalls that can limit their effectiveness.
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