Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. Your employees are no different — they’d just as soon fire up an app than call the internal help desk. That’s why an employee self-service system is a great way to empower your people while keeping costs low.
Let’s take a closer look at what employee self-service means, how it works, and how to create a self-service system that your employees will actually use.
How does employee self-service work?
Reduce costs and improve efficiency by having your employees find answers on their own with a seamless employee self-service experience.
Find out today What is employee self-service?
Employee self-service (ESS) is technology that lets your employees handle many human resources (HR), information technology (IT), and other administrative needs on their
Read the full article on Salesforce.org blog.
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