If you’re a Salesforce Admin looking for ways to scale support, reduce repetitive work, and make Salesforce easier for your users, employee agents are for you. These built-in artificial intelligence (AI) assistants are now available with Salesforce Foundations (Enterprise Edition or above), and you can get started without extra cost.
They’re designed to help your internal users get more done in Salesforce—without needing custom builds from you every time. Let’s dive into how employee agents can maximize your internal users’ productivity and how they differ from the Sales or Service agents you might already know.
Employee agents: Your new admin superpower
So, what exactly are employee agents? Think of them as dedicated AI assistants for your internal Salesforce users. These agents operate through natural language chat, directly within a user’s workflow, to help them find information, guide them through processes, and even execute tasks.
What this means for admins:
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