Today on the Salesforce Admins Podcast, we talk to Jennifer Cole, Director of Business Intelligence and Automation at 908 Devices. Join us as we chat about why understanding and documenting your business processes is critical for collecting quality data in your org.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer Cole.
Admins connect the dots
Jen recently co-presented at World Tour Boston about business processes and data strategy, and I wanted to get her on the pod to tell you all about it. “Data isn’t helpful if you don’t know your process,” she says, “it’s just interesting facts on a screen that maybe make pretty graphs but what does it tell you if you don’t know what questions you’re answering?”
I think a common misconception is that it’s the people not doing the day-to-day work who don’t understand the business
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