In 2016, Eagles Landing Health found itself at a crossroads. Though they had successfully grown to become Georgia’s largest independently owned family practice, their Electronic Medical Record (EMR) software proved to be inefficient for their long-term business goals.
With tens of thousands of patients and hundreds of employees under their care, and new patients and employees streaming in each week, Eagles Landing Health needed a connected approach to their healthcare, marketing, and patient services if they were going to sustain their growth.
As the team began to implement Salesforce, Director of Marketing and PR Tim Reichert noticed that despite their efforts, they still had one challenge to confront: an inefficient appointment scheduling process. Three-and-a-half years later, we caught up with Tim to learn more about how AppExchange app DASH has both accelerated the practice’s onboarding process and streamlined appointment scheduling.
What was the biggest inefficiency you noticed before implementing DASH?
Tim Reichert: We see a significant
Read the full article on the Inside the Salesforce Ecosystem blog.
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