Have you ever wished you could give your users exactly the right guidance at just the right moment? That’s the magic of Next Best Action! Whether it’s helping a sales rep spot the perfect opportunity for a follow-up or guiding a service agent with a recommended solution, Next Best Action allows you to create custom recommendations that show up exactly when and where they’re needed.
With Next Best Action, you can leverage Salesforce’s powerful flow automation to set up recommendation strategies tailored to your unique business needs. And now, with added support for Agentforce and artificial intelligence (AI) integrations, you can pair structured recommendations with advanced AI insights. Ready to level up your game in delivering actionable advice? Let’s dive into what Next Best Action can do for you!
The power of Agentforce + Next Best Action
Next Best Action has always been tightly integrated with predictive AI tools through
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