Blogs

The holiday shopping season may be a few months away, but marketers are already planning for it. And this year, it’s all about reaching out early to loyal customers with personalized offers that keep you top of mind. As the economy continues to be unpredictable, we see consumers searching for the best deals, holding off on big purchases, diverting money to savings, and trading … [Read more...] about To Make the Most of Your Holiday Marketing Budget, Start With Loyal Shoppers

Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by Awesome Admin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, let’s see how Nancy Brown created a screen flow and … [Read more...] about How I Created a Solution to Test Scheduled Flows Easier During UAT | Automate This!

Choosing the best AI chatbot for your business is an important part of getting the most out of artificial intelligence (AI). There are many chatbots on the market, and each is trained to excel at different things — Siri as your hand-held personal assistant, Einstein Copilot as your do-it-all digital employee, or ChatGPT as your human-like conversational partner.  An AI chatbot … [Read more...] about How to Pick the Best AI Chatbot for Your Business: 3 Easy Steps

Today on the Salesforce Admins Podcast, it’s time for a deep dive with Josh Birk, who talks to Raveesh Raina, Principal Solutions Engineer at Salesforce. Join us as we chat about what Prompt Builder can do and how to write effective prompts. You should subscribe for the full episode, but here are a few takeaways from our conversation with Raveesh Raina. Intro to Prompt Builder … [Read more...] about Salesforce Prompt Builder Features Every Admin Should Know

With today’s customers expecting seamless service, personalized interactions, and solutions that anticipate their needs, smooth partnerships – including those between sales and service – within businesses are crucial.  When sales and service functions are working in different systems and processes, it becomes difficult to deliver on these high expectations. While our research … [Read more...] about Want to maximize revenue? Align your sales and service teams