Blogs

Summertime in the US is one of my favorite seasons because that’s when it’s warm enough to go to the beach, dig your feet into the cool sand, and have a lazy day with some magazines, music, and a lobster roll from the cooler for lunch. Plus, Mochi loves swimming in the cool water and it’s fun to watch her do the doggie paddle. It’s also release time at Salesforce. After you … [Read more...] about Jen’s Top Summer ’24 Release Features | Be Release Ready

All reps enter sales conversations with the same goals. They want to learn about the prospect, tailor the pitch to their needs, and put them on a path toward closing a deal. So why do some reps consistently succeed while others fail?  Ultimately, a rep’s success during sales conversations hinges on the questions they ask – not just what they ask for, but how they ask for it. In … [Read more...] about Learn Which High-Gain Questions to Ask So You Can Close Faster

How developers work in the world of SalesforceWhat does a developer do with Salesforce?Which skills does a developer need to work with Salesforce?What are the career prospects for a developer who works with Salesforce?Which credentials and certifications are relevant for the job?Embarking on your developer career journey Salesforce helps more than 150,000 customers in every … [Read more...] about What Is a Salesforce Developer?

Giving your agents the tools they need to successfully support customers is important for any business, but oftentimes customers want to handle things themselves before asking for help. In fact, our research found that 61% of customers prefer to start with self-service for simple tasks or questions. That’s where customer portals come in.  Customer portals are where your … [Read more...] about What is a Customer Portal – and Why Do You Need One?

As a Salesforce Admin, you know how important it is to get timely feedback on solutions your users rely on. When it comes to solutions like Einstein Copilot—where the user interface (UI) is pervasive, operates in real time, and might give slightly different answers to different users—how can you stay ahead on the robustness of prompts and actions? If a user witnesses an answer … [Read more...] about How to Create a Continuous Optimization Loop with Salesforce Einstein and Data Cloud