Internal teams often reach out to admins with the same types of questions, like how to reset a password, where to check their paid time off balance, or how to find a policy. These requests may be simple, but they take time and often build up during the day. Agentforce can help by automatically handling these questions. But it doesn’t know what to say unless you set it up with … [Read more...] about Leverage Agentforce for Internal Support: A Q&A Guide for Admins
Blogs
How Are 2025 Admin Predictions Holding Up So Far?
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we revisit the team’s predictions from the beginning of the year for how Agentforce will change the game for admins in 2025. You should subscribe for the full episode, but here are a few takeaways from our conversation. … [Read more...] about How Are 2025 Admin Predictions Holding Up So Far?
Your First Steps With Agentforce: Insights From the Agentforce NOW Workshop
As someone completely new to the Salesforce world, I know exactly how it feels to be faced with a powerful new technology like Agentforce. When I was asked to explore what it means to build an artificial intelligence (AI) agent, my first reaction was to look over my shoulder to see who they were actually talking to. For me, the idea of creating something with AI felt like … [Read more...] about Your First Steps With Agentforce: Insights From the Agentforce NOW Workshop
Scale Center Gives Admins the Insights and Tools to Improve Org Performance
As a Salesforce Admin, you’re the first line of defense when it comes to keeping your org running smoothly. From supporting users to monitoring performance and planning for growth, your role is essential in ensuring your org is stable, scalable, and set up for success. That’s where Scale Center and ApexGuru come in. These tools give you visibility into your org’s performance … [Read more...] about Scale Center Gives Admins the Insights and Tools to Improve Org Performance
From Static Pages to Smart Experiences: A Sneak Peek at Generative Canvas
Today on the Salesforce Admins Podcast, we talk to Brinkal Janani, Director of Product Management at Salesforce. Join us as we chat about how Generative Canvas will help admins create dynamic, personalized user experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with Brinkal Janani. What is Generative Canvas? Brinkal was on … [Read more...] about From Static Pages to Smart Experiences: A Sneak Peek at Generative Canvas