By: Deborah Barge, Chief Development Officer, Big Brothers Big Sisters of America Each January, National Mentoring Month celebrates the people who guide our paths, support our journeys, inspire our next steps: mentors. As you think about your own journey, who was the person — or people — who shined a light upon your path at a time you needed it most? Have you ever told them … [Read more...] about Be a Mentor, Thank a Mentor During National Mentoring Month
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Build Customer Trust with Customer Service Incident Management
Since COVID-19, we’ve witnessed a remarkable transformation as more companies go digital to run their business from anywhere. While digital transformation has enabled so many companies to innovate in their service offerings, it has also introduced a new challenge: ensuring availability and uptime of those services. The reality is that a service disruption is inevitable. … [Read more...] about Build Customer Trust with Customer Service Incident Management
4 Time-Saving Benefits of a CRM Integration for Nonprofits
By: Hannah Durbin, Content Specialist at Classy.org Whether your nonprofit has a two-person team or a staff of 200 employees, every opportunity you take to improve your daily operations can make a difference in reaching your fundraising goals. The first step toward efficiency is consolidating your fundraising technology. An integration between your customer relationship … [Read more...] about 4 Time-Saving Benefits of a CRM Integration for Nonprofits
4 Parters Who Are Revving Up Their App Engines With Test Drives
4 Partners Who Are Revving Up Their App Engines With Test DrivesThere’s a new age of selling. Cold calling, blast emails to purchased contacts, and mailed brochures are becoming less and less effective. Buyers are looking for vendors who understand their needs and provide information in the most impactful and useful way. When it comes to purchasing software, consumers want to … [Read more...] about 4 Parters Who Are Revving Up Their App Engines With Test Drives
A More Equal World Starts in the Classroom
Salesforce.org recognizes the International Day of Education, a day established by the U.N. to celebrate the role of education in peace and development. Today, and every day, I’m reminded of the incredible work done by the teachers, principals, superintendents, and so many others who have dedicated their lives to educating others. As one of our core Salesforce.org values, … [Read more...] about A More Equal World Starts in the Classroom