Blogs

6 Salesforce Customers Share Their Favorite Commerce AppsE-commerce sales have grown 50 percent since 2020, and they don’t show any signs of stopping soon. Now more than ever, marketers don’t just need to be digital-first — they need to be data-first to stay ahead of their customers.If you’re looking for a way to extend Commerce Cloud or Marketing Cloud Customer Data Platform … [Read more...] about 6 Salesforce Customers Share their Favorite Commerce Apps

There are many different specialties spanning the various Salesforce products. You’ll often hear about finding your niche, that specialty where you’re the expert and you’ve found your groove. Whether you’ve found your niche as an administrator, developer, consultant, or in a highly specialized area (I’m looking at you, CPQ!), there are some common skills that, when honed and … [Read more...] about Develop a Designer’s Mindset as a Salesforce Admin

Did you know that 74% of customer support agents are susceptible to occupational burnout without adequate support or resources?Why you may ask? Well, a usual day in the life of a service agent is quite challenging as they juggle a colossal amount of tasks — troubleshooting complex tickets, handling unhappy customers, maintaining knowledge bases, answering repetitive customer … [Read more...] about 4 Sure-Fire Ways to Catapult Agent Engagement with Cognitive Technology

What if you could make that long queue of password reset emails and return policy questions disappear—saving time for your agents to focus on more complex cases? Einstein Article Recommendations supercharge agent productivity by recommending relevant articles for a given case in the service console. Starting in Summer ’22, you can invoke your Einstein Article … [Read more...] about AI for Admins: Introducing Einstein Article Recommendations in Flow

Yesterday, June 5, was World Environment Day. And this year the theme is “Only One Earth,” highlighting the need for us all to live sustainably and in harmony with nature by making transformative changes in our policies and our choices. This transformation must happen in our communities, in our workplaces, and in ourselves. The nonprofit sector is a broad community of … [Read more...] about How Funders are Driving Systems Change in Response to the Climate Crisis