Blogs

Einstein Copilot is Salesforce’s artificial intelligence (AI) assistant ready to help admins empower their users to get work done faster. It comes with key capabilities out of the box and can be customized and extended to your needs. Learn more about how you can use this tool in our recent post, Get to Know Einstein Copilot. A common use case is getting Einstein Copilot to … [Read more...] about Enhance Workflows with Einstein Copilot’s Real-Time Insights

Admins are being tasked at a growing rate to integrate with more sources of information to tie back to their Salesforce implementations. You might be hearing a lot of questions about Data Cloud, like how it can help with modern integrations and where it fits into Einstein and artificial intelligence (AI). The good news is that whether you manage a single org or juggle a complex … [Read more...] about Unlocking the Power of Data Cloud for Salesforce Admins

Are you ready, Awesome Admins? It’s almost time for the Winter ’25 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that our platform has to offer! As an Awesome … [Read more...] about Admin Release Countdown: Get Ready for Winter ’25

Today on the Salesforce Admins Podcast, we talk to Elizabeth Awad, Associate Product Manager for Prompt Builder at Salesforce. Join us as we chat about how you can use Prompt Builder to simplify users’ daily tasks by integrating generative AI moments powered by prompt templates into their workflows. You should subscribe for the full episode, but here are a few takeaways from … [Read more...] about What Makes Prompt Builder Essential for Salesforce Admins?

In your role, you may struggle to bring innovation to your organization, especially if the process involved is already well-defined. Or maybe you just need a way to uncover best practices and additional depth on features and capabilities you already use. These two opportunities are the essence of My Service Journey, a new tool to help you make the most of Service Cloud. What is … [Read more...] about Maximize Service Cloud Capabilities with My Service Journey