Blogs

In my role as Lead Admin Evangelist on the Admin Relations team, I have been dedicating my time to not only learning Agentforce but also building agents and creating demos for Awesome Admins to adopt Agentforce at their organizations. Through the process of building, testing, and refining, I’ve gained some valuable insights that all admins should consider when building their … [Read more...] about 5 Important Lessons for Admins Building in Agentforce

As I’m sitting here in Boston, Massachusetts writing this Spring ’25 release blog, it’s about 30 degrees Fahrenheit outside. I wear ski pants out while walking Mochi, and we had snow on the ground. I am most definitely wishing it was spring right now, where I can look forward to warmer weather and the idea of not wearing my heated gear. But I’m super excited to be sharing with … [Read more...] about Jen’s Top Spring ’25 Release Features | Be Release Ready

Today on the Salesforce Admins Podcast, we talk to Lizz Hellinga, a Consultant and Salesforce MVP.  Join us as we chat about why clean data is essential for leveraging generative AI and how you can get your organization moving. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lizz Hellinga. Generative AI thrives on clean data … [Read more...] about Agentforce’s Best Friend: Clean, Reliable Data

Welcome to another “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Watch how Mike Reynolds set up permissions to make user management and Agentforce setup a breeze. The post Get … [Read more...] about Get Agentforce Ready: Move From Profiles to Permission Sets | How I Solved It

Today on the Salesforce Admins Podcast, we talk to John Wall, co-host of the Marketing Over Coffee Podcast. Join us as we chat about how tools like generative AI are reshaping workflows, strategies, and content creation for marketing. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Wall. AI and the future of marketing Most … [Read more...] about What Are the Top AI Use Cases for Modern Marketers? With John Wall