Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Marianna Torres. What is … [Read more...] about Boost Your AI Strategy With the Salesforce Labs AI Library
Blogs
Best Practices for Building Secure Agentforce Service Agents
Agentforce is transforming the way businesses manage customer interactions by automating conversations across channels like chat, email, and phone. With AI-powered agents capable of resolving issues, answering questions, and executing actions on behalf of customers, organizations can significantly boost productivity by streamlining tasks that once required considerable time and … [Read more...] about Best Practices for Building Secure Agentforce Service Agents
A Salesforce Admin’s Guide to TDX 2025
Join the Trailblazer Community as we come together again for TDX 2025, happening March 5-6 in San Francisco and streaming on Salesforce+! This year, it’s all about harnessing the power of artificial intelligence (AI), with Agentforce leading the way to help admins unlock AI’s full potential. With two full days of hands-on workshops and incredible technical sessions, TDX is the … [Read more...] about A Salesforce Admin’s Guide to TDX 2025
Spring ’25 Salesforce Features: AI, Flows, and User Management Updates
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce and the host of How I Solved It and Automate This! Join us as we chat about everything coming with the Spring ’25 release and what’s new for Agentforce and AI on Salesforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with … [Read more...] about Spring ’25 Salesforce Features: AI, Flows, and User Management Updates
Revolutionize Record Pages: AI-Powered Agent Shortcuts Are Here
What are agent quick actions and why should you care? Starting in Spring ’25*, you can now harness the power of your agent actions right to your record pages with an agent shortcut. This new feature streamlines workflows and improves user efficiency by allowing your users to trigger an agent right from a record page, passing a consistent user utterance into the agent panel, … [Read more...] about Revolutionize Record Pages: AI-Powered Agent Shortcuts Are Here