As Salesforce Admins, we’re always looking for ways to automate processes and reduce manual work for our users. With the introduction of Agentforce, we have a powerful new tool that goes beyond traditional automation. Let’s explore how to create effective Agentforce agents that can handle complex tasks autonomously.
This article is based on my session from Dreamforce 2024, “Unleash the Power of Agentforce.” Watch the recording to learn more.
Understanding Agentforce vs. Einstein Copilots
Agentforce represents a significant evolution in Salesforce’s AI capabilities. While Einstein Copilots excel at assisting users with specific tasks, Agentforce agents can work independently across multiple domains. These agents use the Atlas Reasoning Engine to plan and execute complex tasks, access various data sources, and learn from interactions. Think of Agentforce as having a skilled team member who can handle entire processes independently, rather than just providing suggestions.
Standard actions vs. custom actions
Leave a Reply