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You set targets for your sales organization and rely on all your team members to work together to hit them. But with so many moving parts at play, you need a reliable way to monitor sales activities, analyze results, and create action plans to increase performance. Enter sales performance management (SPM). In this article, we’ll walk through how to set up a sales performance … [Read more...] about What Is Sales Performance Management? Examples and Tips

The world of data and artificial intelligence (AI) is constantly evolving, making it challenging for organizations to keep up, or even get started. With the rapid growth and advancement of generative AI, it has become crucial for companies to skill up their teams with AI expertise. But, having a skilled team is only part of the equation; it’s also about having the right data in … [Read more...] about 3 Tips to Prepare Your Data for the AI Era

How much do your customers like their self-service customer service experience with your business? If they’re not impressed yet, here are three ways you can improve it.  Self-service lets your customers find the answers they need on their own time, without the help of an agent. Most importantly, it’s what they prefer: our research found that 61% of customers would rather use … [Read more...] about 3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Field service departments play an integral role in the success of any communications service provider. They also face challenges such as limited resources, supply-chain issues, inefficient processes, and rising overall costs that hit the bottom line. Contributing to these challenges are things like infrastructure needs, siloed systems, the need to obtain highly trained field … [Read more...] about From costly to cost-effective: AI-powered field service a game-changer for telecoms

“A goal without a plan is just a wish.” This quote by famed author Antoine de Saint-Exupery has made its way from literary circles into conference rooms because of its powerful message: To turn a goal into reality, you need an actionable strategy. Want to boost your financial performance? Start measuring your sales growth. You can use this data to frame what’s possible, … [Read more...] about How to Calculate Your Sales Growth Rate (with Examples)