Behind every customer experience is a set of fine-tuned metrics. Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative. According to our research, 80% of customers say the experience a … [Read more...] about 4 Customer Service Metrics You Should Measure
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Jen’s Top Summer ’24 Release Features | Be Release Ready
Summertime in the US is one of my favorite seasons because that’s when it’s warm enough to go to the beach, dig your feet into the cool sand, and have a lazy day with some magazines, music, and a lobster roll from the cooler for lunch. Plus, Mochi loves swimming in the cool water and it’s fun to watch her do the doggie paddle. It’s also release time at Salesforce. After you … [Read more...] about Jen’s Top Summer ’24 Release Features | Be Release Ready
Learn Which High-Gain Questions to Ask So You Can Close Faster
All reps enter sales conversations with the same goals. They want to learn about the prospect, tailor the pitch to their needs, and put them on a path toward closing a deal. So why do some reps consistently succeed while others fail? Ultimately, a rep’s success during sales conversations hinges on the questions they ask – not just what they ask for, but how they ask for it. In … [Read more...] about Learn Which High-Gain Questions to Ask So You Can Close Faster
What Is a Salesforce Developer?
How developers work in the world of SalesforceWhat does a developer do with Salesforce?Which skills does a developer need to work with Salesforce?What are the career prospects for a developer who works with Salesforce?Which credentials and certifications are relevant for the job?Embarking on your developer career journey Salesforce helps more than 150,000 customers in every … [Read more...] about What Is a Salesforce Developer?
What is a Customer Portal – and Why Do You Need One?
Giving your agents the tools they need to successfully support customers is important for any business, but oftentimes customers want to handle things themselves before asking for help. In fact, our research found that 61% of customers prefer to start with self-service for simple tasks or questions. That’s where customer portals come in. Customer portals are where your … [Read more...] about What is a Customer Portal – and Why Do You Need One?