When you go to login.salesforce.com, do you consider what happens technically once you’ve logged in? In many ways, you don’t need to because Salesforce thinks about it for you. But if you want to better understand how Salesforce empowers your enterprise applications, there’s no better place to start than its concept of tenancy. Think of tenancy as the architecture that powers … [Read more...] about The Apartment Analogy: Making Sense of Salesforce’s Multitenant Architecture
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What Can Salesforce Admins Do With Slack and Agents?
Today on the Salesforce Admins Podcast, we talk to Kurtis Kemple, Senior Director of Developer Relations at Slack. Join us as we chat about what’s possible when you combine Slack, Salesforce, and AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kurtis Kemple. Starting at square one in tech Kurtis’s path to his career … [Read more...] about What Can Salesforce Admins Do With Slack and Agents?
Setting Up Your First AI-Powered Service Agent | Automate with Agentforce
Welcome to our new blog and video series, Automate with Agentforce! Get ready to take your automation skills to the next level with the power of Salesforce, MuleSoft, and innovative AI with Agentforce. In each episode, we highlight real solutions built by Awesome Admin Trailblazers—just like you. Whether you’re just beginning your automation journey or you’re already a pro, … [Read more...] about Setting Up Your First AI-Powered Service Agent | Automate with Agentforce
Employee Agents and Foundations: The Admin Advantage for User Support
If you’re a Salesforce Admin looking for ways to scale support, reduce repetitive work, and make Salesforce easier for your users, employee agents are for you. These built-in artificial intelligence (AI) assistants are now available with Salesforce Foundations (Enterprise Edition or above), and you can get started without extra cost. They’re designed to help your internal … [Read more...] about Employee Agents and Foundations: The Admin Advantage for User Support
Why Small Businesses Benefit From Agentforce Right Now
Today on the Salesforce Admins Podcast, we talk to Michael Rose, Senior Director of SMB Solution Engineering at Salesforce. Join us as we chat about the ever-evolving role of the Salesforce Admin and why now’s the time to start exploring what AI can do for your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Michael Rose. … [Read more...] about Why Small Businesses Benefit From Agentforce Right Now