Welcome to another “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. Once you learn how they solved their specific problem, you’ll be inspired to try their solution yourself! Watch how Team Code Cortex built an asset management agent using Agentforce to provide their reps with quick access to … [Read more...] about Use Agentforce for Quick Access to Data in Salesforce and Data Cloud | How I Solved It
Blog
A Test-Driven Approach to Building Better Agents
When you first create an agent—like a service agent for support queries—it can be tempting to deploy it right away. However, by following a test-driven development (TDD) approach, you write tests first, set clear expectations, and then build your agent to pass these tests. This process, combined with creating a robust test dataset and running evals, ensures your agent handles … [Read more...] about A Test-Driven Approach to Building Better Agents
What Role Does AI Play in Consulting and Salesforce Admin Work?
Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator. Join us as we chat about how she uses AI in her consulting and Salesforce Admin work, and how she’s built a career in tech without a traditional tech background. You should subscribe for the full episode, but here are a few … [Read more...] about What Role Does AI Play in Consulting and Salesforce Admin Work?
Data Cloud Governance: Protecting Your Data in the Agentic Landscape
What is Data Cloud Governance? As a Salesforce Admin, you’re the backbone of your organization’s data management. You make sure everyone has the right data at the right time to do their jobs efficiently, while keeping everything secure, compliant, and running smoothly. But as we move into an agent-driven future, the workplace is evolving. Employees won’t just manage other … [Read more...] about Data Cloud Governance: Protecting Your Data in the Agentic Landscape
The Power of Agentforce and Slack for Building Custom AI Agents
Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how to combine Agentforce with Slack and all the cool new things you can do with custom AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Gillian Bruce. If you can build on Salesforce, … [Read more...] about The Power of Agentforce and Slack for Building Custom AI Agents