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Have you shopped online and had a pop-up ask if you needed assistance? You very likely were visited by a chatbot aiming to help you with your purchase. Before we dig into how chatbots are now a key part of customer service, let’s first answer the question: What is a chatbot? A chatbot (coined from the term “chat robot”) is a computer program that simulates human conversation … [Read more...] about ‘Hi, Can I Help You?’ — How Chatbots Are Changing Customer Service

Which skills do admins need to succeed in today’s world? Watch our new “Skills for Success” video series to find out! The post Watch Skills for Success—A New Video Series to Help Salesforce Admins Succeed appeared first on Salesforce Admins. … [Read more...] about Watch Skills for Success—A New Video Series to Help Salesforce Admins Succeed

The new Salesforce Data Cloud Consultant CertificationHow to become a Salesforce Certified Data Cloud ConsultantThe new Salesforce AI Associate CertificationHow to become a Salesforce Certified AI AssociateWhy these new certifications matterGet started today Salesforce is helping customers understand artificial intelligence (AI) and Data Cloud by delivering two new … [Read more...] about How to Drive AI and Data Success with Salesforce Certifications

For more than 20 Salesforce Releases, Trailblazers have tuned in to Release Readiness Live (RRL) to explore exciting new features from each release. Featuring demos of new product innovations and a Q&A session, RRL is the best way to connect with Salesforce product experts and learn about the new features that impact your role. In Winter ’24, RRL is coming to you live from … [Read more...] about Everything You Need to Know About Winter ’24 Release Readiness Live

Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by #AwesomeAdmin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, see how Josh Dayment dynamically gets records and … [Read more...] about Automate This! — Use Data Fetcher for Reactive Screen Flows