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Today on the Salesforce Admins Podcast, we talk to Nochum Klein, Director of Information Security at Salesforce. Join us as we chat about how Agentforce can make customer interactions and interacting with your organization’s documentation much, much easier. You should subscribe for the full episode, but here are a few takeaways from our conversation with Nochum Klein. A rabbi, … [Read more...] about How Agentforce Transforms Customer Interactions at Salesforce

In today’s digital landscape, ensuring the security of customer data is one of the top priorities for Salesforce Admins. With the increasing frequency of security breaches, the need for robust protection of sensitive information is more critical than ever. Exposing services to the public internet inherently opens up vulnerabilities that can lead to unauthorized access, putting … [Read more...] about Enhance Agentforce Data Security With Private Connect for Data Cloud

Automation is one of our superpowers as Salesforce Admins, and modular flows make that power even stronger. If you’ve noticed, flows are everywhere! Your flow-building expertise is key to preparing your company for Agentforce by creating custom flow actions for agents. However, as we shift toward building autonomous agents, we must rethink our approach from building massive … [Read more...] about Embrace Modular Flows to Build Smarter Automation for Agentforce

As 2024 comes to a close, it’s time to reflect on all that Salesforce Admins have accomplished. This year was packed with innovation, and one of the standout milestones was the launch of Agentforce, Salesforce’s new suite of assistive and autonomous agents. With Agentforce, you can build, customize, and deploy intelligent agents tailored to your business needs—an essential … [Read more...] about Key 2024 Takeaways for Salesforce Admins: Agentforce, Flow, and More

Welcome to a special edition episode of “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. But in this episode, we’ll show you how not one, not two, not three, but FOUR Awesome Admins solved the business challenge. In this blog post, watch how two of my past “How I Solved It” stars, Skye Tyler … [Read more...] about One Problem, Four Solutions: Use Flow to Revive Sales Opportunities | How I Solved It