Three times a year, we release new features and functionality, so you can take advantage of the latest and greatest that our platform has to offer. Let’s dig into the dates for this sandbox preview, so you can see what’s coming up for the Spring ’24 Salesforce release. Note the key dates for this release now so your organization is prepared for the upgrade. We’ll upgrade your … [Read more...] about Save These Dates: Spring ’24 Sandbox Preview
Blog
Build, Test, and Ship Your AI App — A Roadmap for IT Managers
You have managed systems rollouts and cloud migrations. In the last decade, you have modernized legacy systems, connected and disconnected applications, and amped up cybersecurity. And now AI is in the public domain and in your industry. AI isn’t news to you or your IT team. But are you prepared to build AI apps that your business is asking for or are your teams’ hands tied … [Read more...] about Build, Test, and Ship Your AI App — A Roadmap for IT Managers
Want Happy Customers? Start with the Right Case Management System
Think about what your customers go through when they contact your business for help. Are they quickly connected with a chatbot or agent who efficiently resolves their issue? Or, do they send an email, then wait more than a day before an agent finally gets back to them with a solution? This is why your case management system — how you keep track of all your customer data and … [Read more...] about Want Happy Customers? Start with the Right Case Management System
What is solution selling?
Salespeople who push a particular product or service before they understand the customer give the whole industry a bad reputation. Our State of Sales research shows that 87% of business buyers expect sales reps to act as trusted advisors. That’s why solution selling is such an important technique for you to master. You show your prospects you fully understand the challenges of … [Read more...] about What is solution selling?
What is Cybersecurity? Your Guide to Digital Defense
The term cybersecurity brings to mind hackers huddled in dimly lit rooms, eyes glued to glowing screens, breaching digital fortresses and pilfering sensitive data. However, the reality of cybersecurity is far more complex and nuanced. While threats can indeed stem from cunning con artists, they also come from inadvertent employee errors. In fact, the three primary ways in … [Read more...] about What is Cybersecurity? Your Guide to Digital Defense