Learn new skills with Trailhead Road to Ranger The Quest part! Learning is not a race Learning is a community sport Whether you want to discover a fresh career, learn new skills, or become Salesforce certified, the journey starts with Trailhead, Salesforce’s free online learning platform. Motivate yourself to learn more on Trailhead by making a goal to ascend through the … [Read more...] about Become a Trailhead Ranger: Join the Road to Ranger Quest
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How to Get the Most Out of a Sales Call
Market research done? Check. Prospects qualified? Check. Looks like you’re ready to make a sales call. This isn’t just a quick pitch, however. The most successful sales calls include tailored presentations and focus on building trust with prospects by addressing their unique pain points. As celebrated entrepreneur Siva Devaki noted, “Sales is not about selling, but about … [Read more...] about How to Get the Most Out of a Sales Call
What Is a Schedule-Triggered Flow?
As an admin, you may be given business requirements to perform some type of automation, like maintain your org’s data or complete routine tasks (for example, send an email reminder) on a scheduled time and frequency, such as daily or weekly. Or, you might just need to run automation once on a batch of records. To solve for that without writing code, you can create a … [Read more...] about What Is a Schedule-Triggered Flow?
Customer Service Analytics: How to Make Sense of All Your Data
As a service manager, imagine spending 10 minutes in the morning reviewing your most important key performance indicators (KPIs) — and in that short time quickly seeing which types of cases have the highest handle times. Or, as a service agent, suddenly having the superpower to know when a customer is likely to churn — and what you can do to prevent it. These are real-world … [Read more...] about Customer Service Analytics: How to Make Sense of All Your Data
What Is Ecommerce and How Is It Changing (Waves Hand) Everything?
Ecommerce has come a long way since its humble beginnings nearly three decades ago. Although disputes remain over the first actual internet transaction — was it a Sting CD or a pizza? — we can all agree that now, you can buy just about anything online, maybe even a pizza with Sting’s likeness on it.What is ecommerce? It’s the online activities that bring such goods to your … [Read more...] about What Is Ecommerce and How Is It Changing (Waves Hand) Everything?