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Be an AI-Minded Salesforce Admin

May 24, 2023 by Joshua Birk Leave a Comment

Understanding the fundamentals of artificial intelligence (AI) is critical to being an #AwesomeAdmin. This technology has opened up broadly and both people and businesses are finding new and inventive ways to weave it into products and our lives. There’s no better time to get up to speed on AI and how you will be able to use it.

AI is already part of your life

While AI has been thrust into the spotlight thanks to the release of popular products like ChatGPT, it’s good to note that many of the roots and interactions of generative and conversational AI have been hallmarks of our digital lives for quite some time. For instance, consider how a search engine knows how to complete searches for you.

To do this, the engine relies on a vast well of data to do two things: 1) Determine the phrase you’re forming and 2) Apply a

Read the full article on the Salesforce Admins blog.

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