If your service reps are feeling the pressure, they’re not alone. According to the latest State of Service report, 86% say customer expectations are higher than ever. That’s where you come in. As an admin, you’re the one making sure your team has the tools to meet those expectations. Enter: Service Replies. This artificial intelligence (AI)-powered feature suggests … [Read more...] about Test Your Way to Smarter Service Replies Using Prompt Builder
Empower Your Service Reps With Customized Prompt Templates for Service Replies
As Salesforce Admins, you play a key role in delivering a smooth experience for internal teams at your company by customizing and maintaining the tools that make their day-to-day easier. One powerful tool you can leverage is Service Replies, which uses generative artificial intelligence (AI) to assist your service reps by suggesting responses directly within the service console … [Read more...] about Empower Your Service Reps With Customized Prompt Templates for Service Replies