Generative AI has the potential to streamline customer service delivery. But you need the right approach — and knowledge management is an essential ingredient. In fact, your knowledge base holds the key to making AI-generated content more accurate and specific to your organization. This is done through a process called AI grounding. In short, grounding involves connecting your … [Read more...] about 10 Ways To Prep Your Knowledge Base for AI Grounding
Use Salesforce’s AI Capabilities to Increase Accessibility for Your Users
This post describes new and planned features, so we want to remind you of our forward-looking statement, which states you should only make purchasing decisions based on existing features and functionality. In a world where the internet is woven into the fabric of our daily lives, accessibility is a human right. If we don’t make the technology we build accessible for everyone, … [Read more...] about Use Salesforce’s AI Capabilities to Increase Accessibility for Your Users