Think about your last frustrating customer service experience. More likely than not, it involved talking to agents, trying to resolve the issue in many (exhausting) ways, and repeating your situation over and over again. Isn’t there an easier way to get customer issues resolved — without a scorched-earth review on social media? Yes, and contact center CRM software can make it … [Read more...] about 5-Star Reviews or Customer Rants: Why Your Contact Center CRM Matters