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Joshua Birk

How Agentforce Transforms Customer Interactions at Salesforce

December 19, 2024 by Joshua Birk Leave a Comment

Today on the Salesforce Admins Podcast, we talk to Nochum Klein, Director of Information Security at Salesforce. Join us as we chat about how Agentforce can make customer interactions and interacting with your organization’s documentation much, much easier. You should subscribe for the full episode, but here are a few takeaways from our conversation with Nochum Klein. A rabbi, … [Read more...] about How Agentforce Transforms Customer Interactions at Salesforce

Key Security Best Practices for Salesforce Admins Using Data Cloud

November 14, 2024 by Joshua Birk Leave a Comment

Today on the Salesforce Admins Podcast, Josh Birk talks to Jagan Nathan, Technical Architect with Customer Success at Salesforce. Join us as we chat about guest user anomalies and what you can do about them with the Threat Detection app. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jagan Nathan. The most important thing for … [Read more...] about Key Security Best Practices for Salesforce Admins Using Data Cloud

How Can Salesforce Admins Overcome Imposter Syndrome and Stress?

October 31, 2024 by Joshua Birk Leave a Comment

Today on the Salesforce Admins Podcast, guest host Josh Birk talks to Katie Villanueva, Golden Hoodie winner and Salesforce Administrator at 10K Advisors. Join us as we chat about her work with mental health advocacy and mindfulness principles that you can apply to your work as a Salesforce Admin. You should subscribe for the full episode, but here are a few takeaways from our … [Read more...] about How Can Salesforce Admins Overcome Imposter Syndrome and Stress?

An Inspiring Journey from Admin to Evangelist

August 29, 2024 by Joshua Birk Leave a Comment

Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat get to know the newest member of the Admin Evangelist team and her journey through the Salesforce ecosystem. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kate Lessard. Giving back to the Salesforce … [Read more...] about An Inspiring Journey from Admin to Evangelist

Authenticating Data Cloud Connectors: A Primer for Admins

August 28, 2024 by Joshua Birk Leave a Comment

Data Cloud provides the ability to integrate multiple sources of data and create your own data lake to use with AI. However, having access to a myriad of potential sources means we also have an array of ways to authenticate against them. Authentication patterns have flourished over the years of web development to help keep the connections between data and users secure. This … [Read more...] about Authenticating Data Cloud Connectors: A Primer for Admins

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  • Use Metadata To Empower Salesforce Agents
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  • Accelerate Automation With Summer ’25 Flow Features | Be Release Ready
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  • Curiosity Is the Key to Learning Agentforce

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