As consumers, we’ve become accustomed to a certain level of access and services. Digital tools are making everything easier, from shopping, to paying bills, to filling out medical paperwork. But as constituents, government agencies aren’t keeping up with those expectations. In fact, our Connected Government report found that only 18 percent of respondents believe the customer … [Read more...] about The Cost of Not Using AI to Improve Government Services
What is Government Case Management? Everything You Need to Know
A government agency’s ability to manage cases efficiently has the potential to greatly affect people’s lives. It’s the difference between whether or not someone can gain access to social services, whether the proper road closures are made, and how grants and funds may or may not be appropriated. Agencies are aware of this and know that constituents want easier experiences. … [Read more...] about What is Government Case Management? Everything You Need to Know