Maybe you’ve heard CEO Marc Benioff speak on CNBC or CNN. You may also recognize our cloud logo, friendly characters, or our very tall headquarters in San Francisco. But, because our work in the world is so varied, we often field the question: What does Salesforce actually do? In short: Salesforce offers technology and services to help you build strong, lasting customer … [Read more...] about What Does Salesforce Do?
‘Hi, Can I Help You?’ — How Chatbots Are Changing Customer Service
Have you shopped online and had a pop-up ask if you needed assistance? You very likely were visited by a chatbot aiming to help you with your purchase. Before we dig into how chatbots are now a key part of customer service, let’s first answer the question: What is a chatbot? A chatbot (coined from the term “chat robot”) is a computer program that simulates human conversation … [Read more...] about ‘Hi, Can I Help You?’ — How Chatbots Are Changing Customer Service