Organizations have the power to place customers at the center of everything they do. From being able to automatically categorize customer service cases for improved live interactions to reducing time in closing sales leads, AI makes all this possible. But the sheer volume of data (and the fact it’s often scattered across different systems within an organization) can make this … [Read more...] about IT Leaders, Become a Customer Company With the Power of AI
What Is a Sales Funnel? (And How to Make It Run Smoothly for Fast Wins)
Imagine a runner getting ready for a big race. She’s familiar with most courses, but not this one. What will the landscape look like? What obstacles will there be? Enter the coach, who has guided countless runners to wins on this very course. He helps her determine the pace and technique necessary to efficiently navigate each stage of the race while avoiding risks. That’s how … [Read more...] about What Is a Sales Funnel? (And How to Make It Run Smoothly for Fast Wins)
3 Ways To Build a Workplace That’s Accessible to All
So much of our autonomy depends on our employment status and opportunities. But people with disabilities are not only less likely to be employed, their unemployment rate is about twice as high as the rate for people without disabilities. And these stats cut across all age groups. With Disability Employment Awareness Month (DEAM) upon us, it’s a good time to look at how … [Read more...] about 3 Ways To Build a Workplace That’s Accessible to All
EMRs Are Not Enough: Up-level Patient Experiences With Connected Data
When a patient is hurt or sick, all they want is to get better. But organizations often place many burdensome steps in the care journey — schedule an appointment, fill out form after form, wait to see a doctor, get a prescription or referral — it’s exhausting, especially when they’re not feeling well. However, systems like electronic medical records (EMRs) often stand in the … [Read more...] about EMRs Are Not Enough: Up-level Patient Experiences With Connected Data
8 Ways To Raise Your Customer Service Standards
Your company’s product or service may be incredible — but if your customer experience is not, you may lose customers. We found that 94% of people say how a company treats them influences their decision to buy, and 48% have switched brands for better customer service. Setting high customer service standards helps your team deliver an excellent experience. But be careful how you … [Read more...] about 8 Ways To Raise Your Customer Service Standards