What is the most important action you can take to successfully implement generative AI? If you said ‘managing data,’ give yourself a pat on the back. New research highlights this reality: a company’s AI strategy is only as strong as its data strategy; 87% of analytics and IT leaders say that enormous (and enormously fast) advancements in AI make data management a higher … [Read more...] about This Is the Most Important Thing You Can Do When Implementing Generative AI
These 5 Customer Service Trends Will Change Everything
As technology advances, the state of customer service changes along with it. Our research shows that 65% of customers expect companies to adapt to their needs, and technologies like generative AI will play a major role in meeting those evolving expectations. Here are five customer service trends to keep in mind as you prepare for the year ahead. AI is already a major force for … [Read more...] about These 5 Customer Service Trends Will Change Everything
Why Get Salesforce-Certified? Here’s the Real-World Value
Your past experience can actually work against youEvolving from a know-it-all to a learn-it-allCombine theory and practiceYou, too, can achieve successWhen you succeed everyone around you succeedsTime to get Salesforce-certifiedStart todayHere’s to #15YearsOfCerts! It was never my ambition to become Salesforce-certified. But after conquering my fears and putting in the time and … [Read more...] about Why Get Salesforce-Certified? Here’s the Real-World Value
3 Powerful Salesforce Credential Benefits
The demand for digital skills is expected to rise by more than 50 percent by 2025. The future of work will require upskilling and taking on different or entirely new roles. Preparing for the future of work is one of the defining business problems of our time. As jobs evolve, so will the skills needed to perform them. Why Salesforce credentials matterBenefit 1: Gain … [Read more...] about 3 Powerful Salesforce Credential Benefits
6 Questions To Accelerate Your Path Towards Getting Salesforce Admin Certified
1. What’s my starting point?2. How can I get prepared?3. Can Superbadge Super Sets help me?4. What’s my time commitment?5. How do I ace the exam?6. Are there more resources? Salesforce Administrators are the productivity champions who keep their company’s instances of Salesforce running at peak efficiency. They help ensure business processes are automated, create essential … [Read more...] about 6 Questions To Accelerate Your Path Towards Getting Salesforce Admin Certified