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Salesforce News, Reviews, and Analysis

jennifer.w.lee@salesforce.com

Embrace Modular Flows to Build Smarter Automation for Agentforce

December 17, 2024 by jennifer.w.lee@salesforce.com Leave a Comment

Automation is one of our superpowers as Salesforce Admins, and modular flows make that power even stronger. If you’ve noticed, flows are everywhere! Your flow-building expertise is key to preparing your company for Agentforce by creating custom flow actions for agents. However, as we shift toward building autonomous agents, we must rethink our approach from building massive … [Read more...] about Embrace Modular Flows to Build Smarter Automation for Agentforce

One Problem, Four Solutions: Use Flow to Revive Sales Opportunities | How I Solved It

December 12, 2024 by jennifer.w.lee@salesforce.com Leave a Comment

Welcome to a special edition episode of “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. But in this episode, we’ll show you how not one, not two, not three, but FOUR Awesome Admins solved the business challenge. In this blog post, watch how two of my past “How I Solved It” stars, Skye Tyler … [Read more...] about One Problem, Four Solutions: Use Flow to Revive Sales Opportunities | How I Solved It

One Problem, Four Solutions: Use Prompt Builder and AI to Revive Sales Opportunities | How I Solved It

December 12, 2024 by jennifer.w.lee@salesforce.com Leave a Comment

Welcome to a special edition episode of “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. But in this episode, we’ll show you how not one, not two, not three, but FOUR Awesome Admins solved the business challenge. In this blog post, watch how two of my past “How I Solved It” stars, Karri … [Read more...] about One Problem, Four Solutions: Use Prompt Builder and AI to Revive Sales Opportunities | How I Solved It

Mastering Prompt Builder and Flow Builder: Unleashing Agent Actions for Success

December 10, 2024 by jennifer.w.lee@salesforce.com Leave a Comment

Hey, rockstar admins! Prepare to skyrocket your prompt templates to new levels with your automation prowess using Flow Builder! Mastering the dynamic duo of Prompt Builder and Flow Builder will empower you to create powerful prompt template actions for your agents, setting you up for remarkable success as you lead artificial intelligence (AI) transformations in your company. … [Read more...] about Mastering Prompt Builder and Flow Builder: Unleashing Agent Actions for Success

Jen’s Top Winter ’25 Release Features | Be Release Ready

August 20, 2024 by jennifer.w.lee@salesforce.com Leave a Comment

Gosh, it just seemed like yesterday that I was putting together my blog post about Summer. But here we are, getting ready for Winter ’25. I find it a bit comforting to think about snow as a way to cool down in this 80/90 degree weather we’ve been having in Boston. Mochi (my Pomeranian) would appreciate the relief. Winters in New England bring roasted chestnuts and hot apple … [Read more...] about Jen’s Top Winter ’25 Release Features | Be Release Ready

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  • Optimizer Is Sunsetting: Learn How To Use Org Check | Kate Clicks Through It
  • Admin Release Countdown: Get Ready for Winter ’26
  • Breaking Into Tech With a Nontraditional Background
  • Introducing True to the Core Deep Dive: In-Depth Product Conversations with Salesforce PMs
  • Inside Our Hackathon Build: Case Automation on Agentforce in 9 Steps

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