Here’s a customer service statistic that will stop you in your tracks: 80% of customers say the experience a company provides is as important as its products and services. The same study reveals that 88% of customers say good customer service makes them more likely to purchase again. With so many customers staking their purchasing decisions on high-quality experiences, it … [Read more...] about These 36 Customer Service Statistics Reveal the Secrets of High-Performing Companies
Call Center Burnout: 8 Signs You’re Hitting a Wall — and How To Bounce Back
Imagine this: it’s Monday morning. You’re already dreading the relentless beep of incoming calls. Your coffee doesn’t seem strong enough to tackle the neverending queue of customer queries and complaints. You feel like you’re at a breaking point, unable to muster the energy for even the most routine interactions. Any of that sound familiar? Then you might be experiencing call … [Read more...] about Call Center Burnout: 8 Signs You’re Hitting a Wall — and How To Bounce Back