The hassle of dropped calls is a pain point we’re all too familiar with. But when sales and support teams are distracted by bad call quality, how are they to effectively service customers? The good news is with Computer Telephony Integration (CTI) apps, available on AppExchange, you can create an entire call center in minutes, all from Salesforce.Check out these eight CTI apps … [Read more...] about 8 CTI Apps to Improve Call Quality and Increase Team Productivity
Our Favorite Trailblazers: Benafsha Irani
Benafsha Irani, founder of West Coast Consulting Group.Benafsha Irani is a force to be reckoned with. As the founder of West Coast Consulting Group, Benafsha has traveled the world, launched innovative apps on the AppExchange, and helped grow and scale her business — all with a smile on her face.“I feel like without Salesforce, we might have been boring,” Irani said laughingly. … [Read more...] about Our Favorite Trailblazers: Benafsha Irani
10 Words of Warm Wishes for AppExchange’s 10 Million Installs Celebration
Where were you on January 14, 2022? Whether it was sipping morning coffee, taking a walk, or replying to emails and Slack messages like a pro, you were part of a historic moment for the Salesforce ecosystem. At 7:55 am Pacific, AppExchange crossed a massive milestone when our apps were installed for the 10 millionth time. We’re beyond thankful to every Trailblazer for helping … [Read more...] about 10 Words of Warm Wishes for AppExchange’s 10 Million Installs Celebration
9 Duplicate Management Apps to Boost Confidence in Your Data
Duplicate data in your CRM can cause major headaches and wasted time for your team, but a decongested Salesforce org can boost efficiency and increase productivity. Unfortunately, checking for duplicates manually can be a daunting task, especially if you have multiple instances and orgs.AppExchange apps help customers eliminate this significant challenge. Duplicate management … [Read more...] about 9 Duplicate Management Apps to Boost Confidence in Your Data