There is a lot of excitement around artificial intelligence (AI) right now. New uses and new models are changing the way we think about how AI can support and improve the ways we work.
At Dreamforce ’24 one of the big announcements was Agentforce, a powerful companion to help Salesforce users resolve cases, answer questions, and drive productivity. But a lot of companies and organizations are struggling with how to even start using AI in a safe, trusted, and responsible way.
Like any digital transformation, a good place to start is with planning and preparation. During our Dreamforce session, “Transparency in AI,” Hayley Tuller and I discussed several steps to help admins prepare their teams, and their data, to support launching their first AI project.
Thank you to Hayley Tuller, Navigators co-founder, for co-authoring this article.
Data governance
When you think about the steps for designing a successful AI project,
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