When you first create an agent—like a service agent for support queries—it can be tempting to deploy it right away. However, by following a test-driven development (TDD) approach, you write tests first, set clear expectations, and then build your agent to pass these tests. This process, combined with creating a robust test dataset and running evals, ensures your agent handles real-world scenarios reliably, making life easier for Salesforce Admins.
Benefits of test-driven agent development Accuracy and quality assurance: Write tests first to define what success looks like, then build the agent to meet these criteria. Consistent updates: Validate each new feature with tests (evals) before it goes live, ensuring that every update maintains quality. Maintainability: A well-defined test dataset and clear eval criteria make it easier to add or update features without unexpected errors. What does this mean for admins?
Salesforce Admins often rely on quick fixes and
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