To create a great Salesforce solution, you need to understand users and their contexts. But, this discovery stage often suffers budget and time constraints that can put a project at risk. This is where generative AI opens up countless possibilities to streamline and accelerate the strategic design process. Now, challenge framing and project scoping don’t have to be a luxury.
First, let’s consider what’s remarkable about generative AI: It fundamentally changes the way users interact with machines. Instead of giving direct commands, we now express our desired outcomes through prompts when using these new AI platforms. While we’re all still learning about prompt engineering, designers are well-suited to pick up the concepts quickly.
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