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As a Salesforce Admin, you’re likely already familiar with Agentforce, Salesforce’s collection of assistive and autonomous artificial intelligence (AI) agents. Agentforce can handle a wide variety of tasks within the Salesforce ecosystem. But what happens when your business relies on external applications? How can you extend Agentforce to integrate with other essential tools?  Enter MuleSoft–Salesforce’s…

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Agentforce is transforming the way businesses manage customer interactions by automating conversations across channels like chat, email, and phone. With AI-powered agents capable of resolving issues, answering questions,…

Continue Reading Best Practices for Building Secure Agentforce Service Agents

Join the Trailblazer Community as we come together again for TDX 2025, happening March 5-6 in San Francisco and streaming on Salesforce+! This year, it’s all about harnessing…

Continue Reading A Salesforce Admin’s Guide to TDX 2025